We want you to be completely satisfied with your purchase from our company. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.
Return Eligibility:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will NOT be accepted.
Return Process:
To initiate a return, please contact us by email at info@etcgummies.com or by phone at (833) 258-0017. You will be responsible for shipping the item back to us. Once we receive the returned item, we will inspect it to ensure that it is in its original condition and packaging. If the item is eligible for a return, we will issue a refund for the cost of the item.
Return Shipping Address:
etc. gummies
7365 Mission Gorge Rd. Suite B, San Diego, CA 92120
Damaged Package:
If you receive a damaged package, please contact us immediately to arrange for a replacement or refund. We may request photos of the damaged or defective item to help expedite the process.
Refunds:
Refunds will be issued to the original payment method used to make the purchase. Please allow up to 10 business days for the refund to be processed.